Frequently Asked Questions
Everything you need to know about your next timeless timepiece.
Are the watches at Sai Creations authentic?
Yes, all our watches are 100% authentic and sourced directly from authorized distributors. Each timepiece comes with an original brand warranty card and premium packaging.
What is your shipping timeline and cost?
We offer free standard shipping on all orders over $50. Orders are typically processed within 24-48 hours, and delivery usually takes 3-7 business days depending on your location.
Can I return a watch if it doesn't fit my style?
Absolutely. We offer a 30-day hassle-free return policy. As long as the watch is unworn, has the original tags attached, and is in its original packaging, you can return it for a full refund.
Do you provide a warranty on your timepieces?
Every watch purchased from Sai Creations is covered by a minimum 1-year manufacturer warranty that protects against internal movement defects and craftsmanship issues.
How should I care for my new luxury watch?
To maintain your watch's longevity, avoid extreme temperatures and magnetic fields. We recommend wiping it down with a soft, lint-free cloth after wear and ensuring the crown is fully pushed in before any water exposure.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout experience.